HOSPITALITY-TECH SUPPORT AGENT:
Job Details
Job type: Full-time, Remote
- HOSPITALITY-TECH SUPPORT AGENT:
- Community Manager – Games
- Social Media Manager (13-month Contract)
- Senior QA Tester
- SMB Account Executive
Salary: $40000/yr
Timings: 5 days/week required availability, Mornings, Afternoons, Evenings shifts
Location: Burnaby, BC
Requirements: Work Permit
Benefits: Paid time off, work from home
Posted: February 12, 2023
Job Description
Squirrel serves hospitality clients worldwide, and we’re looking for hospitality professionals with a passion for technology to join our Support team.
This is your role if you enjoy assisting customers and want to build a career with one foot in the hospitality world and the other in the exciting Point-of-Sale industry!
You will be a Squirrel brand ambassador, ensuring every interaction provides the best customer experience possible.
You will provide POS support, troubleshooting guidance, and training to our hospitality clients one-on-one via phone, email, remote support, and live chat.
Most of your clients are friendly restaurant managers needing help configuring their Squirrel POS System or resolving a problem.
You promptly respond to client queries and address their concerns. You can balance your day, seek help, and quickly assist your team.
Community Manager – Games
Job Details
Job type: Remote
Timings: 9:00 am—5:00 pm
Location: Montréal, QC
Requirements: 1 year of experience working on an A-AA indie video game title or an equivalent education in game development.
Benefits: Work-life balance! Three weeks paid vacation (1 week around the Winter Holidays).
Posted: January 25, 2023
Job Description
Signal Space Lab is an interactive development studio focused on immersive XR entertainment, video games, and audio production.
You will represent the game(s) team to the community through game updates, troubleshooting issues, marketing promotions, and direct communication with gamers via multiple social media platforms, including Discord. You will also report to our VP of Marketing.
You will manage and post on SSL social media channels such as Twitter, Instagram, Facebook, LinkedIn, Discord, Reddit, and Steam.
Additionally, you will supervise community moderation (Discord, Reddit, Steam) and collaborate closely with the development teams to create and prepare social media content.
Social Media Manager (13-month Contract)
Job Details
Job type: Remote, Fixed term contract
Timings: Monday to Friday
Location: Vancouver, BC
Requirements: 3-5+ years of experience with social media strategy, digital content creation, and marketing.
Posted: February 1, 2023
Job Description
We seek a Social Media Manager to join our team on a 13-month contract starting May 1, 2023, to cover maternity leave. You will significantly impact our culture, process, and the future of Makeship in this role.
Every day, you’ll work together to learn more about the content creation space and see your work have an impact (on the company and its community!).
We’re looking for a social, creative, and motivated person who understands the digital and influencer space and is eager to connect and build communities.
As Social Media Manager, you will create and implement strategies to improve Makeship’s online presence. The Director of Marketing is in charge of this position.
Senior QA Tester
Job Details
Job type: Remote
Location: Vancouver, BC
Requirements: 5+ years of a professional game or software testing experience
Benefits: Dental care, Paid time off, Vision care
Posted: January 25, 2023
Job Description
Signal Space Lab is an interactive creation studio focused on immersive XR entertainment, video games, and audio production.
In this position, you will spend most of your time in the Rec Room, where you can use various traditional screen-based devices and VR headsets. You will become an expert in everything Rec Room!
You will also be embedded within a surgical problem-solving development team, testing various RR functions!
You will be a bug hunter, deducing why a specific issue occurs and spending time in multiplayer sessions with Rec Room Community members.
Furthermore, you will work directly with the Rec Room community forums to ingest, filter, and consolidate issues reported by the community.
SMB Account Executive
Job Description
Job type: Remote
Location: Ottawa, ON
Requirements: You have 6+ years of experience in the sales field
Posted: January 22, 2023
Job Description
We’re looking for our first Account Executive who is enthusiastic about expanding our B2B market!
As an Account Executive, you will track down and close small businesses nationwide. A healthy amount of marketing leads will support you, but you will also be expected to prospect through LinkedIn and other channels.
What You’ll Be In Charge Of:
- Hitting quota every month
- Reporting your achievements and sharing feedback so we can continue improving the customer experience.
- Extensive attention to detail to ensure a successful, well-qualified sale and customer satisfaction
Sales/Marketing Operations
Job Details
Job type: Remote, Full-time
Location: Ottawa, ON
Posted: January 20, 2023
Job Description
We are looking for an expert in Sales and Marketing Operations to join our team!
You will be in charge of owning all sales and marketing systems, including the installation of new software, integrations between the CRM, marketing automation platform, and other business apps, creating zaps and reports, and general maintenance of the sales and marketing tech stack, and workflow to ensure peak productivity and quality.
Moreover, you will also be expected to set up sales automation to increase the MQL to SQL close rate for form fills, abandoned carts, and other leads.
Ensure that every piece of information is touched following an SLA, and develop the necessary integrations, automation, and supporting reports to make this possible.
Also, you will provide actionable churn insight (to management and the sales team) and Monitor team and individual performance.
Customer Service Consultant
Job Details
Job type: Remote, Full-time
Location: Toronto, ON
Requirements:
- You must have completed high school or have equivalent experience.
- 1+ years of professional customer interaction, either face-to-face or over the phone
Posted: February 22, 2023
Job Description
We’re looking for someone who will approach their work enthusiastically and positively. Someone who has a strong desire to help each person they encounter. This is a fast-paced role with a constantly changing environment.
While recommending our products and services to our customers, you will be challenged to ask the right questions to unlock the appropriate solutions. You will encourage collaboration within your team and across departments to help us work more efficiently and provide world-class customer service.
Our customers come first and are essential; they inspire everything we do. You will provide world-class customer service as a team member by connecting with our customers, analyzing their needs, and offering customized solutions.
To help our clients locate the services and products that are right for them, we will provide you with continual training and development.
Because we are available whenever our customers need us, you will be able to work a flexible schedule. You will interact with people from all over Canada.
Commercial Account Manager-Hybrid
Job Details
Job type: Remote
Location: Toronto, ON
Posted: February 21, 2023
Job Description
Suppose you are looking for someone to manage our customers’ day-to-day account management. A candidate who works as a Partner to assist Field Account Executives in providing an exceptional customer experience.
You must assist customers in selecting from various contracts and purchasing options and look for cross-sell/upsell opportunities for our customers.
Also, you will be in charge of expanding and diversifying an active book of business.
You must be skilled to collaborate with a wide range of technology vendors, partners, and specialists to help your customers navigate the technological landscape.
We are dedicated to the safety of all applicants and team members. Keeping this in mind, we have implemented digital interviewing for all employees.
We anticipate that you will need to interview interruptions (from children or pets, for example), and we plan to do the same. Before you start working with us, we will evaluate your background, credentials, and references.
Office Coordinator
Job Details:
Job type: Remote, Part-time
Timings: Monday – Thursday
Location: Ontario
Posted: February 23, 2023
Job Description
Suppose you are looking for a vibrant individual to join our professional team. You would be reporting to the Executive Director and assisting in managing administrative functions such as those described below but not limited to.
It is up to you to take care of the following:
Accounting: Prepare invoices, and payments, maintain monthly reports, and assist the bookkeeper with accounts and annual audits.
Marketing & advertising: Assist with job postings, promotional advertising, and member emails.
Website: As directed, maintain and update the website.
Communications: Assist the team in distributing updates, publications, educational webinars, and conferences. Assist in the organization of board meetings and other duties as assigned.
Education: Promote educational events through email and website, moderate Zoom webinars (set up event, introduce speaker, moderate Q&A), and assist with other workshops and courses as needed.
MEMBERSHIP SERVICES – Primary point of contact for members, assistance with an annual membership drive, and data maintenance.
DUTIES OF THE GENERAL OFFICE – Review voice and email communications to ensure timely response by appropriate Association Staff. Daily, respond to general email inquiries and distribute emails as needed. Take part in team meetings, planning, and other tasks as assigned.
