A field service business is operationally intensive and often takes place remotely. Providing top-notch service with too many workflows makes them prone to get entangled in manual work, and thus making mistakes. This means reduced profitability and difficulty in retaining customers.
Enabling field service operations with field service management software helps automate many manual tasks that crop up as your business grows. Read more to find out how it helps streamline operations.
What is a field service management software?
Field service management software helps automate manual tasks involved in operating a field service business. It is a specialized tool designed to cater to various workflows like invoicing, scheduling, dispatching field service technicians, managing customers, and much more.
For example, your field service business can remove the need for manual supervision by using GPS technology to remotely track worker movements and job progress.
How does field service management software streamline business operations?
Automation is not the only benefit of using specialized software. Here are 3 key ways in which using field service management software helps entangle your operations:
Better service visibility
Field service jobs are remote, where your management team may not have on-ground execution visibility unless a customer complains. Manual workflows mean investing in surprise visits and solely relying on technicians to deliver – which is risky for successful job completion.
A field service management such as Police Training Software provides a central dashboard to track job assignments and service delivery via:
- Reports: custom reports on customers churned, field service technician performance, or customer feedback help make necessary decisions on field service jobs.
- Remote inspections: it is possible to monitor field service technician activity on the job and equipment performance without going to the job site or conducting surprise inspections.
- Dashboard: a field service management app helps prioritize various tasks, thus helping field service teams focus on emergencies that require attention.
Real-time communication
Lagging in sharing information with relevant people can hamper the effectiveness of operating a field service business. Relying solely on emails or phone calls is not easy for remotely located field service jobs.
Field service management software helps maintain a real-time communication channel that helps share job progress and details on time.
For example, the field service management software will share instant notifications to the assigned worker about any rescheduled jobs. It can also share the job’s progress with the customers, thus avoiding the hassle for them to ask for updates with your support team.
Resource allocation assistance
Field service management software assists managers in automating scheduling and dispatching operations. When you schedule the right field service technician for the right job, it improves your first-time fix rates. It also assigns the right equipment, tools, or materials that are required to complete the job.
While assigning jobs is difficult to do manually, it is even more complex to manage reschedule requests. The software helps manage rescheduling by automatically making necessary changes in the calendars of relevant people involved in the job. It also instantly notifies about these job changes to customers and assigned workers.
Improving efficiency with field service management software – 5 important features to consider
Here are 5 key features to look out for in your field service management software vendor to improve operational efficiency:
- Mobile app: having a mobile app is key to implementing remote monitoring features using GPS and enabling real-time communication.
- Location intelligence: track field service workers’ real-time location and guide them in performing their jobs.
- Timesheet management: allows workers to update job progress, mark attendance, and raise time-off requests instantly. This removes the need to constantly coordinate with teams or visiting offices for administrative tasks.
- App integrations: check if the field service management software can integrate with your existing apps. This helps remove data migration challenges.
- Automated invoicing and payments: digital payments help streamline cash flow management and track payment status. It also helps in obtaining insights for financial forecasting.
Know how field service management software can help better manage field service operations
Zuper is a field service management software that helps streamline your business operations using automation, GPS, and artificial intelligence algorithms. We understand your business operational workflows and help you make the most of our software by adopting the right features from available.
Experience the above mentioned features and much more with Zuper to manage field service operations – book a demo today.
