MTN Ghana finally compensates customers over data issues

MTN Ghana has announced a goodwill package for its data customers commencing 23rd January 2020.

According to a statement released from MTN Ghana, this is as a result of the recent disruption in data and international outbound call services which occurred last week due to cuts to the undersea cable delivering the service.

The Chief Executive Ofiicer of telecommunications giant MTN Ghana, Selorm Adadevoh, said, “all data customers on MTN Ghana’s network will receive free 2GB data valid for 2 days.

“We appreciate customers for their patience and support during the period of the disruption,”the CEO said.

He added that customers are to note that the goodwill bonus package would be sent to their data account and not through a website.

The Corporate Services Executive at MTN, Sam Koranteng, speaking to Citi Business News said that efforts were underway to ensure that all concerns of customers are addressed .“

What is it is that, at MTN, when our subscribers have gone through some discomfort and challenges with the service, we make it a point to compensate them. As we are back and running on our normal routine, we are internally having that discussion and very soon we would come out with an inconvenience package for our subscribers. I am sure we should be coming out with something for our subscribers soon,” he said.