Sky TV is a renowned broadcaster in Europe that provides broadband and television services. In addition, it is well known for its sports streaming.
A recent report says that several Sky TV customers are affected by the current issue with its sports streaming service, as they are having trouble to watch Sky Sports in New Zealand. Here is what we can tell you to do about it.
What Is Sky Sports?
Sky Sports is a television customer service that broadcasts sports on different channels. The following subscribed platform offers you a basic to a premium package which includes many exciting sports like
- Cricket,
- Football
- Golf
- Arena
- Rugby
- Action and many more.
Sky Sports is prominent for premiering some popular British sports like rugby, formula racing, golf, English Football league, Premiere League, Super League, and many more in HD quality, which Helps the sports fan to engage better in sports.
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In addition to this feature, Sky Sports also started broadcasting its channel in 3D television service on 3 April 2010, making consumers go wild to experience their favorite thrilling sports coming to life.
Sky Sports is considered a prime paid television subscription for die-hard sports fans in the United Kingdom and Ireland. It helps in providing excellent coverage of every sport in and out to every corner of Europe with a user-friendly paid subscription.
Sky Sports TV notched their game in broadcasting to the mark when they launched their UHD channel on 27 July 2022 for streaming Sky Sports Main Event.
In 1992 Sky Sports broadcasted Premiere League exclusively on its channel. Since then, Sky Sports have played an influential role in British sports for years.
NZ Consumers facing trouble watching Sky Sports
Lately, it has been reported that Sky Sport’s service customers are complaining about freezing, repeated buffering, and low-grade image quality. In addition, the service’s app-performance quality has been significant trouble for consumers.
The Sky Sports Now app was updated in late august to improve some features, the broadcasters are claiming it is outstanding excellence, but not many customers are happy about it.
Since the update, the app has been facing downhill by customers, and customers are claiming their rights for a proper provision of skill-full service for what they have paid.
Commerce commission are looking into Sky sports now complaints, despite that, Sky TV is still viewing the new update as a huge success and has said that the issues are only minor, and the team is working hard to solve them quickly and efficiently.
A Sky Sports Go customer vented on Twitter saying that he “was facing the problem of repeated buffering on the app, so he deleted and re-installed it, but the app only got worse. It is not showing any casting at all as prior. “
The Sky Sports customers are displeased with the services, claiming that paid-broadcasting services should be good enough for their motive.
A local NZ consumer says:
” We as loyal consumers are at liberty to ask for a service that we have paid for, and for a huge broadcaster, it is their responsibility to commit to the services that should be provided to us.”
The Consumer Guarantees Act
The Consumer Guarantees Act ensures the quality guarantees a person or any trade business must provide their customers.
It ensures the customer gets what they have paid for and, if necessary, a refund, replacement, or repair for a damaged product or service.
The eight fundamental consumer rights are, The right to
- basic needs
- safety
- to choose
- to get information
- to re-address
- consumer education
- a healthy trade environment
All trade businesses and people in New Zealand have to meet their commitments under CGA. It gives you the right to do something if you have a problem with a service or a product.
When a consumer pays for a service, it is their right to claim a functioning service. However, if they have been facing a service issue for some reason, they should contact their provider immediately and ask them to fix the bug or point as soon as possible.
If the provider fails to solve the problem or doesn’t fix it in the given time, the customer is in the right to cancel their subscription and ask for a full refund.
According to the CGA (Consumer Guarantees Act), Services should be supplied with the given care and skill to meet the excellent purpose of the supplier.
So, the consumers unwilling to end their subscription could still ask for a refund for the compensation, as they have not been provided with the proper functioning services.
If any CGA rules are broken, a consumer has the right to take the matters legally into District Court, which makes the Sky Sports consumer free to bide by their will and make choices.
Conclusion:
The now unhappy Sky Sports customers can free themselves from the ongoing issue of sports streaming.
They can ask for compensation or a refund with their dutiful customer rights, a hack they may not be aware of, and spare themselves from a slow, freeze buffering game of sports and can maximize their streaming experience for sports.
