Frequently Asked Questions and Answers About ProtonVPN

ProtonVPN is a VPN service provided by Proton AG, the Swiss business behind the email service Proton Email. According to its official website, Proton VPN and Proton Mail are operated from Proton’s headquarters in Geneva, Switzerland, and share the same management team, offices, and technical resources.

This is due to a massive influx of Russian users who use ProtonVPN to circumvent censorship. Because certain online services use the location of the majority of IP users for geolocation, an influx of users may result in IPs being mislabeled as Russian. We hope this clarifies things.

This is determined by your subscription package. The free package includes one VPN connection. You can have up to ten simultaneous connections with the Plus package. The number of connections available to you is displayed on your ProtonVPN dashboard and is automatically updated based on the subscription you select.

This is a common and expected occurrence. Because of session optimization, it is feasible for users to connect to two distinct devices at the same time when utilizing the free plan.

However, if both devices’ connections are active for an extended period, you will have connectivity troubles. To avoid these concerns, we recommend that you use the number of connections provided by your plan.

Unfortunately, we do not currently provide dedicated IP addresses. This, however, may be considered in the future. Please keep in mind that all Proton VPN servers employ static IP addresses, which means that users that connect to the same server share the same IP address.

Because some services use out-of-date geolocation information, they may assign an erroneous location to your IP address. To ensure that your Proton VPN connection is operational, connect to the server and visit https://ipleak.net/. If the IP, location, and DNS results match the server to which you are connected, then everything is fine and the problem was caused by outdated geolocation.

This is a common query that our professionals receive. The solution to everyone’s question is now available in full detail for those who are concerned!

ProtonVPN has a rigorous no-logs policy in place to protect our users’ privacy. This implies that we do not store session usage logs of what you do online, nor do we log metadata that could jeopardize your privacy.

ProtonVPN, on the other hand, is an exception to this rule. Our free VPN is the only one in the world that does not contain ads, viruses, logs, or bandwidth limits. We don’t sell your data since we don’t gather it in the first place, and we don’t try to monetize our free users.

ProtonVPN is a reliable and reputable VPN service.

ProtonVPN Free, unlike many other free VPNs, does not earn money by collecting and selling user data. Instead, the VPN earns money from its commercial VPN, which helps to offset the cost of providing the free service.

Fortunately, there are various excellent anonymous VPNs available, including NordVPN, Surfshark, and ExpressVPN. CyberGhost, PIA, Mullvad, and VyprVPN all have no-log policies in place.

VPNs are only used by criminals and hackers. This is one of the most common VPN myths. VPNs are used by criminals and hackers, but they are far from the only ones who gain from online protection and anonymity.

When you connect to a VPN (or virtual private network) server, your IP address changes and your device’s data transmission is encrypted. Snoopers cannot see your browsing actions if you use a reliable VPN provider. This does not, however, mean that you are completely untraceable online.

Use ProtonVPN’s free 7-day upgrade for the best dark web performance. ProtonVPN is a reliable free VPN service. ProtonVPN maintains a rigorous no-logs policy in addition to AES-256 encryption and DNS leak protection to keep your browsing secret. When you sign up, you are not required to provide any payment information.

NordVPN is way faster than ProtonVPN. Both are secure, but NordVPN uses the WireGuard protocol, which is the most recent VPN encryption technology. Both preserve your privacy, but NordVPN goes above and beyond with more privacy features, diskless servers, and two audits to back up its no-logs promises.

The ProtonVPN free subscription is unlimited and security-focused. There are no catches or gimmicks. Just those in need of online privacy and freedom. Our free VPN service is funded by paying subscribers.

Many free VPN and proxy services collect and steal your information. They do this because providing a free VPN service is not a viable business strategy. Personal information is collected and sold to third parties and marketers. Free VPNs are untrustworthy and should not be used for privacy.

While we no longer offer free trials, our free plan is free of charge and provides the same degree of protection and privacy as our paid services. Our 30-day money-back guarantee allows you to try our paid plans risk-free.

Some services are VPN-incompatible and may ban recognized VPN IP addresses. Could you please confirm whether you are using our free, basic, or plus servers? Have you tried connecting to different servers and reconnecting to see if it makes a difference? If you continue to have problems, please contact us.

Please keep in mind that unblocking content is a paid service; our Plus servers are best suited for streaming. When you connect to our free servers, we cannot guarantee that you will be able to access blocked content. More information is available here.

We recommend that you review our streaming guide for specific services to confirm that you are connected to a Plus server in a country that is officially supported. Please disable any Secure Core servers you’re using while streaming and try again. It should be noted that Secure Core provides an extra layer of security against network assaults but is not ideal for streaming multimedia. If you continue to have problems, please contact us for further inquiries.

Because our free servers have more free users, connection speeds are slower when compared to our paid services. However, to optimize server load, we use a pool of free servers, and new servers are added to this pool as soon as server demand gets too high. Please experiment with different methods to see if that helps.

There are many users connected to one server, and they are all assigned the same IP address. If a large number of individuals attempt to access the same page at the same time, certain websites may view it as a bot attempting to spam or scrape the web. The simplest approach is to connect to a new server in the same country, which should have no discernible effect on speed.

VPN companies are subject to regulations in China. We recommend that you contact us so that we can supply you with a list of servers to which you can connect to test if it works.

Unfortunately, you cannot use Proton VPN directly on your Xbox device. It is possible to configure a Proton VPN connection on a router and then connect your Xbox device to the router to have its traffic tunneled over the VPN network. Proton VPN connections can be established on routers that support the OpenVPN Client. Details are available here.

Please keep in mind that you must have a Proton VPN account to use our apps and encrypt your internet connection. You must log in using your username and password for that operation. There is no need to provide any personal identification information. We only require an optional email address for recovery and account-related emails.

Please keep in mind that after you’ve created a username for your Proton account, you can’t modify it.

All changes to Proton VPN and Proton Mail plans are immediate and irreversible. This means that if you’ve changed your plan, you won’t be able to go back to the previous state. This is done for the sake of security. If you have an unused amount when you make modifications to your subscription, it will be added to your account as credits, which you can use at any time to make payments or subsequent upgrades to your plan. Details are available here.

Yes! For a one-time investment, our Lifetime plan provides the user with an unlimited Visionary subscription. These accounts are extremely limited in number and are occasionally made available for purchase as part of charity auctions. You can also buy the account from an existing Lifetime account holder.

If there is an issue with validating your credit card payment, the 3DS verification failed error message may appear. Could you please retry the payment if you receive this error message? If you continue to have problems, please contact your bank directly to get this resolved. You can also get in touch with our customer support team.

For Android users, you can only pay for your membership by logging in to your account at account.protonvpn.com. We also do not currently take Google Play credits. You can pay with a credit card or Bitcoin.

At the moment, we only accept payments in USD, EUR, and CHF. You can select a different default currency when selecting a payment option. However, it will be converted to USD, EUR, or CHF and handled by the payment provider.

It is not possible to use a different username and password if you use the same account for both services. However, with the Proton VPN connection, you can manually configure an OpenVPN or IKEv2 connection and connect using the OpenVPN or IKEv2 credentials.

Please keep in mind that your mailbox password is required to safeguard your account when logging into http://protonvpn.com, because account modifications and sensitive information can be read via the internet, as opposed to the apps. Because none of the foregoing is allowed in the apps, the login password is all that is required.

Are you using OpenVPN when the problem occurs? If this is the case, the problem is with how the operating system reports battery utilization. When you connect to our VPN via OpenVPN, the iOS operating system marks the network requests and answers of other apps that use the VPN connection as belonging to the Proton VPN app. Please experiment with the IKEv2 protocol and let us know how it goes. More information can be found here.

When your iPhone or iPad goes to sleep, Proton VPN stops operating on some devices. This usually results in the device disconnecting from your WiFi network. We have determined that the issue is with iOS and is beyond our control. As a result, we are unable to repair it at this time. This flaw also affects other VPN clients and providers, as evidenced by this GitHub issue created on December 1, 2019. This problem can be resolved by resetting your iPhone or iPad to factory settings and reinstalling the Proton VPN app. This will erase all information from your device. We only recommend that customers with a high threat model take this step. More information is available here.

ProtonVPN is a VPN with no logs that allows you to remain anonymous. They maintain no logs of your IP address, the server you connect to, or the online pages you read.

ExpressVPN’s new Lightway protocol provides quicker speeds and shorter connection periods. It easily outperforms ProtonVPN. ExpressVPN has more and better features than ProtonVPN. Streaming: ExpressVPN provides better streaming support.

Accessing the dark web is not unlawful. In reality, certain usage is totally legal and contributes to the “dark web’s” usefulness. Users might find three distinct advantages to using the dark web: the anonymity of the user; services and websites that are almost untraceable.

Police cannot trace live, encrypted VPN traffic, but if they obtain a court order, they can request a connection or use data from your ISP (internet service provider). Because your ISP is aware that you are using a VPN, they can send the police to you.

Yes. Even though we offer an industry-leading list of strong features to assist you in staying anonymous, you will need to take additional steps to remain anonymous.

We do not monitor, collect, or disclose any of your personal information. It is none of our concern. NordVPN knows exactly enough about you to provide the service you expect—no more.

Please first ensure that you have a Chromecast connected to Google TV. The Proton VPN app for Android TV is compatible with Chromecast and Google TV sticks, as well as any TV that uses the (Android-based) Google TV interface.

Our official AndroidTV app is FireTV compatible and accessible for all Android 5+ devices.

Accounts that violate our terms and conditions may be disabled. We have automated procedures in place that prohibit accounts that are suspected of breaking our terms and conditions. More information may be found here. Please notify our abuse team if you feel this was an error.

You may cancel your VPN subscription at any moment, and it will have no effect on your Proton Mail account. If the same account is used for both services, one unpaid invoice for either service causes the entire account to become overdue. If you have any problems, please let us know.

There is no difference between the Proton VPN Free and Premium services in terms of privacy or security. Both plans have the same no-log policy and use the same cryptography. The main distinction is that pricier subscriptions get access to some more features (such as streaming or P2P).

The new Indian VPN restrictions are an affront to privacy and threaten to subject its population to constant surveillance. We are dedicated to our no-logs policy and encourage anybody utilizing our servers in India to adhere to the following guidelines:

If ISPs begin to prohibit the Proton VPN service, we have alternative solutions for circumventing ISP limitations using our Alternative Routing tool.

The types of ProtonVPN contracts available differ depending on the duration of stay desired. This company offers cheaper discounts on contract types to people who sign up for extended periods of time.

The contract is significant since it specifies your supplier’s duties in terms of the services they must deliver to you. For example, if you are dissatisfied with the services provided by a certain VPN provider, you may easily end the contract and transfer to another organization.

ProtonVPN has a vast number of servers, 749 in total, located in 46 different countries across the world. This gives you the ability to conceal your IP address across a large number of other addresses.

If you select the most costly plan, it also includes an automated disconnect option that allows you to connect to a total of ten devices.

1. It’s a free shot: This package gives you access to connections from three countries via a single device at a restricted speed.

2. The fundamental strategy: The monthly cost is $4. This package allows you to connect just two devices at the same time.

3. Plan Plus: Costs $8 per month. You can connect to up to five devices at the same time.
Visionary Strategy Monthly rent is $24. You may connect up to ten devices to this plan at the same time.

Of course, there is no trial period with ProtonVPN, but it does provide a free version of its virtual product with significant limits. You can only connect one device at a time.

If you purchase a yearly subscription that includes all of the service’s features, you will also receive a little 20% discount.

ProtonVPN’s payment methods are limited but effective, allowing you to purchase it quickly.
They now accept VISA, MasterCard, Discover, American Express, and Paypal as electronic payment methods.