Companies that micro-manage orders on the field and teams at work face their share of challenges daily. While managing work orders, the process is fairly complicated as it involves collaborating with different departments, planning tasks and scheduling requests, and regularly monitoring the status of each work order. Without a doubt, a SaaS-based work order management software is the need for today.
Once you start using proper work order management software, you will be able to create, schedule and manage orders, apart from receiving more. If you’re still doubtful about testing mobile capabilities for scheduling work orders, the following are a few convincing reasons to implement them right away.
5 benefits of mobile work order management
A SaaS-based management solution makes way for organized workflow management. It is no big thing for a mobile application to play an active role in increasing efficiency and productivity at work. It is important in the following ways:
Increasing the efficiency of field technicians
Field technicians need real-time updates on a work order as, in the absence, there is a scope of negligence and delayed response between companies and customers. With updated information about the work order, they will be able to create schedules accordingly and close the job successfully. The work order management software helps them to manage the following:
- Schedules based on their availability, shifts during the day/night, and accessibility to update them on devices.
- Smart routing based on traffic, vehicles available, the status of work orders, and emergency contact details.
- Work order information relating to the customer’s name, address, purchase history, inventory status, and equipment needed.
- Data accessibility when offline or online as the software updates data as soon as the network is available.
- Filling up forms in real-time about the work done and providing images to send back to the office for more accurate reporting.
- Instant messaging where the technician can connect with the office staff in case of doubts.
Achieving higher customer satisfaction rates
The service industry thrives on customer expectations and satisfaction. The more customers are happy with the service provided, the greater chances there are of them recommending your company to others. When using mobile services to manage customers, you can easily tackle the following areas:
- Generating and sending work order reports at regular intervals to the customers.
- Informing customers about the status of their work orders through notifications.
- Advanced and seamless signatures of the customer at the end of any work order.
- Monitoring service status to provide timely maintenance facilities and keep customers at ease.
- Giving access to customers to the portal so they can check their work orders and contact them when needed.
Improving responsiveness and productivity
As mentioned earlier, testing mobile capabilities in work orders is a good call as the field workforce becomes responsive. On the application, the constant updates on many things, like traffic, work status, and more, can help them plan their routes and tasks better. You are also giving them more independence by enabling them to:
- Increase their first-time service rates
- Create and manage work orders on-the-move
- Adjust their work schedules
- Communicate with the team at the office to make processes more precise
- Liaise with customers frequently and improve customer loyalty.
Recording information and closing tickets
Managing multiple work orders simultaneously is a herculean task. There may be a lapse when recording information, closing orders, or managing work hours. Many times, technicians have to turn back to complete one order when they are about to go back to the office and call it a day. In case of emergency orders, the process becomes more complicated.
With mobile solutions, they can do all of this by themselves without having to wait for an official call. The added benefit is that they can log in their hours and provide information on the inventory used, customers dealt with, and the time taken to complete the task. They can close tickets by themselves and head back home. There is a lot more freedom provided here which makes work order scheduling seamless.
Reducing operational costs
Cutting down expenditures is beneficial for all companies, despite their size. On the mobile application, with detailed routing information, technicians can save money spent on fuel by taking the shortest road available. Similarly, less expenditure on printers, fax, and paper as most communication happens online, and the portal records all data.
Testing the waters in mobile capabilities
There is an ample number of SaaS-based work order management software that you can choose from based on your company’s objectives. Managing and scheduling work orders become a cakewalk once you test mobile solutions available in the industry. Take us at our word.
