If you’re a salesperson, chances are you spend the majority of your day on the phone. And while this is great for business, it can also be exhausting!
Have no fear because we’ve got some tips to help boost your energy and increase your sales volume through telecalling.
Tips To Increase Sales Volume Through Telecalling
With the economy still on shaky ground, competition is fierce and customers are hard to come by. There are a few ways you can increase your sales volume even in these tough times.
1. Be a master conversationalist
Learning how to have a conversation will not only make you more efficient, but it’ll also keep you from running out of things to say when talking with prospects. Practice with friends or family until you get comfortable enough that these conversations feel natural and easy for you in telecalling.
2. Start and end with a friendly greeting
- Start with – “Hi, this is John from XYZ Company!”
- Create a compelling opening sentence- “We have noticed that our customers are placing more online orders than ever before.”
- Ask questions about their order history- “What did they order?”
- Be polite- “Thank you so much for your time today.”
- End strong!-“It was great talking to you, if we can answer any other questions please don’t hesitate to contact me.”
3. Use a script
This one is pretty self-explanatory, but using a script will help you be more organized and systematic in your approach. Having something written out will give you an idea of what points to hit on during your conversation with the prospect and keep you from forgetting any vital information such as their name or company size. If possible, spend time practicing beforehand to know how it should sound when said out loud for better customer management.
4. Encourage and Manage the Use of Empathy
Conduct a careful analysis of your customer before they call them to assess their needs and the situation. Knowing this information will help the rep better determine how much empathy or sympathy they should feel for each client and know when it’s appropriate to provide ample encouragement and praise.
5. Boost morale with positive words
Boosting morale with words like “yeah,” “yay,” “I understand”, instead of negatives like “no,” “uh-uh.” No one likes feeling like they’re getting lectured or put down, so telemarketers must keep their tone friendly instead of bossy. This is especially true when asking clients about sensitive topics such as family responsibilities.
6. Stop Pitching and Start Asking
A typical sales approach focuses on pitching your product or service to prospects. It can include highlighting your company’s competitive advantages, speaking about the customer’s problem, and speaking about your solution. The discussion will be done through what you are saying instead of asking questions about what they think might solve their problem.
It’s very tough to make a good decision for yourself if someone is selling it to you! You’ll never know if they’re entirely right or wrong because you didn’t come up with the analysis yourself.
The best way to help people find out whether your solutions will work for them is by getting them talking about their problems and ideas themselves instead of you doing it all.
Practice makes telecalling perfect. Therefore work on yourself, and the result will follow.